matrix absence management short term disability

I was left a voicemail from another worker in the company explaining this to me on January 11th at 1:44pm. Urgent Care doctors are not doctors in Matrixs eyes. She also did not respond to any of my emailed questions about the type of doctor who could sign my forms. She sent me forms and instructions that would have been helpful to have the week before. I didnt receive any communication from her until Monday January 9th. I was told she would reach out to me within 2 business day. I was assigned a claim number and a claims examiner. I was told by my supervisor and company to contact Matrix Absences. I ended up getting sick with Coronavirus a couple days later. I had to suddenly take leave for some family circumstances. My claim number is ******* and 5 weeks of maternity leave coverage is owed. On top of all of this my payments on rent and credit cards are late I need this to be addressed ASAP. *** spent my entire leave chasing this company and not gotten to relax or enjoy time with my family due to the stress these missing payments have caused. A supervisor ***** was supposed to contact me and never did. I just need the money I am owed for my leave. I have attempted to email matrix and call matrix and no one ever gets back to me. On 4/3/23 ******************************* calls and confirms this can be done but they dont have my direct deposit information- which I then sent again and she confirmed it was received. ****** told me they would void the checks and issue me a direct deposit for all missing payments on 3/31/23. I even checked with the current residents and nothing was delivered for me. Even after sending direct deposit information and verifying my address Matrix sent my payments to an address I have not lived at in 4+ years. I sent over direct deposit information and verified my correct address 3/22/23. I ended up getting in contact with ***************************** who kindly sent all the paperwork and got me set up for direct deposit payments since ****** failed to do so. She never sent over any paperwork to my doctor, never responded to any calls or emails. My child was born 2/20/23, today is 4/5/23 and I have not gotten any payments from Matrix. My company uses matrix to pay our maternity leave.

Matrix absence management short term disability